No — CasinoGame's policy is clear: each person may only create one account. Any attempt to open a second account using the same name, mobile number, email address, or ID will be automatically detected by the system.
If a user is found to have multiple accounts, CasinoGame reserves the right to close all associated accounts simultaneously, and any accumulated balance may be forfeited. This policy exists primarily to prevent bonus abuse and fraudulent activity.
If you're unable to access your existing account: Without creating a new account, go directly to Login Page reset your password from there or contact support@casinogame.site. The support team can quickly help you recover your existing account.
If a user is found to have multiple accounts, CasinoGame reserves the right to close all associated accounts simultaneously, and any accumulated balance may be forfeited. This policy exists primarily to prevent bonus abuse and fraudulent activity.
If you're unable to access your existing account: Without creating a new account, go directly to Login Page reset your password from there or contact support@casinogame.site. The support team can quickly help you recover your existing account.
Absolutely not. CasinoGame strictly prohibits anyone under 18 from participating in any form of gaming activity. Date of birth is required during registration, and the process will not complete if the applicant is under 18.
Additionally, CasinoGame verifies age during KYC using a national ID or passport. If someone registers with a false date of birth and is caught during verification, the account will be closed and all transactions may be voided.
Advice for Parents: If you have children or teenagers at home, always log out of your account on shared devices and never save your password where they can access it. If you notice anything suspicious, report it immediately to support@casinogame.site.
Additionally, CasinoGame verifies age during KYC using a national ID or passport. If someone registers with a false date of birth and is caught during verification, the account will be closed and all transactions may be voided.
Advice for Parents: If you have children or teenagers at home, always log out of your account on shared devices and never save your password where they can access it. If you notice anything suspicious, report it immediately to support@casinogame.site.
Signing up on CasinoGame is quick and straightforward — the whole process takes under 3 minutes. Here's what you'll need:
- Full Name — exactly as it appears on your National ID
- Active Mobile Number — For sending OTPs; especially convenient if registered with bKash or Nagad
- Email Address — For account notifications and password resets
- Date of Birth — to confirm you are 18+
- Password — At least 8 characters, combining letters and numbers
Apps crashing unexpectedly or needing an update is completely normal. Start by checking a few simple things:
- Internet Connection: Check whether your mobile data or Wi-Fi is working properly.
- Clear the app cache: Settings → Apps → CasinoGame → Clear Cache, then reopen the app.
- Update: Install the latest version from the App Store or the CasinoGame website — older versions can sometimes cause problems.
- Restart Your Device: A simple restart — turning your phone off and back on — often fixes the issue.
- Check Storage: Low storage on your phone can cause the app to crash.
Enabling two-factor authentication makes your CasinoGame account significantly more secure. Even if someone gets hold of your password, they won't be able to log in without the OTP.
Setup Steps:
Setup Steps:
- Log in to your account and click the profile icon in the top-right corner.
- Go to "Settings" → "Security".
- Find the "Two-Factor Authentication" option and enable it.
- Verify your mobile number — an OTP will be sent to that number every time you log in.
- Complete the setup using the confirmation code.
Withdrawals at CasinoGame are processed quickly. Here's how it works:
Please note: If KYC verification is incomplete, large withdrawal requests may be delayed. In addition, winnings from bonuses must meet the applicable wagering requirements before they can be withdrawn. During peak hours or on holidays, processing can take up to 24 hours.
- bKash / Nagad / Rocket: Funds are typically delivered within 5 to 30 minutes of submitting the request.
- Upay / Other MFS: Typically within 30 minutes to 2 hours.
- Bank Transfer: May take 1 to 3 business days.
- Minimum withdrawal amount: ৳500.
Please note: If KYC verification is incomplete, large withdrawal requests may be delayed. In addition, winnings from bonuses must meet the applicable wagering requirements before they can be withdrawn. During peak hours or on holidays, processing can take up to 24 hours.
Wagering requirements refer to how many times you need to place the bonus amount in bets before you can withdraw it. An example makes it easy to understand:
For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you'll need to place a total of ৳1,000 × 20 = ৳20,000 in bets before the bonus becomes withdrawable.
A few important points:
For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you'll need to place a total of ৳1,000 × 20 = ৳20,000 in bets before the bonus becomes withdrawable.
A few important points:
- Not all games count equally toward wagering requirements — slots typically contribute 100%, while Live Casino or Sports Betting may only count for 20%–50%.
- There is a fixed time limit to meet the wagering requirement — typically between 7 and 30 days.
- If the wagering requirement is not met within the time limit, the bonus will be forfeited.
- Each bonus has its own wagering requirements — for details On the Promotions page See.