CasinoGame's Terms & Conditions — Clear, plain language

By accessing casinogame.site or creating an account, you automatically agree to these Terms & Conditions. We strongly encourage you to read this document carefully before registering with CasinoGame. If you do not agree with any of the terms, please refrain from using the site.

These Terms & Conditions constitute a legal agreement between CasinoGame and its users. CasinoGame reserves the right to update these terms at any time. Registered members will be informed of any changes via email or SMS.

To register an account on CasinoGame, the following conditions must be met:

• You must be at least 18 years of age.
• All information provided at the time of registration must be truthful, accurate, and up to date.
• Each person may only register one account — creating a second account using the same name, phone number, email, or payment method is strictly prohibited.
• You must register an account under your own identity — not on behalf of anyone else.
• You are responsible for keeping your account password and login credentials confidential. Any consequences arising from sharing them with a third party are entirely your responsibility.
• If you notice any unusual activity on your account, contact CasinoGame support immediately.

KYC (Identity Verification) Process

CasinoGame conducts KYC verification to prevent fraud and ensure account security. You may be asked to verify your identity before making a withdrawal or after depositing above a certain amount. This process is in place to protect your own account.

Financial transactions at CasinoGame are straightforward and transparent. Instant transactions are available through multiple mobile banking services, including bKash, Nagad, Rocket, and Upay.

Deposit Rules

• Minimum deposit amount: ৳200.
• Deposits must be made from a payment account registered in your own name.
• Deposits from third-party payment accounts are strictly prohibited.
• Deposits are usually credited to your account within 1–5 minutes. If there is a delay, please contact support with your transaction number.

Withdrawal Rules

• Minimum withdrawal amount: ৳500.
• Withdrawals can only be made to the same payment method used for the deposit.
• Large withdrawals may be held pending completion of KYC verification.
• Standard withdrawals are processed within 5–30 minutes. During peak hours, it may take up to 24 hours.
• Winnings earned from bonuses are subject to specific wagering requirements before withdrawal.

CasinoGame's bonus system is designed specifically for players in Bangladesh. However, each bonus carries its own terms and conditions that must be followed.

• The welcome bonus is available to new members only, once on their first deposit.
• The wagering requirement for each bonus is clearly stated on the promotions page — it is typically 15–35 times the bonus amount.
• Bonus balance and real money balance are tracked separately.
• Wagering must be completed after claiming a bonus before any withdrawal can be made.
• If multiple accounts participate in a single bonus offer, all accounts involved may be terminated.
• CasinoGame reserves the right to modify or cancel any bonus offer at any time.
• Bets placed on certain games may not count toward bonus wagering — full details are available in each bonus's terms and conditions.

Every game on CasinoGame is provided by a third-party provider and is certified by internationally accredited Random Number Generator (RNG) standards. Game outcomes are completely unbiased and not predetermined.

• If your internet connection drops mid-game, play will generally resume from the last saved game state. However, your stake may not be refunded in the event of a technical issue.
• In the event of a dispute over a game outcome, the game log will be considered final evidence.
• In Live Casino, the dealer's decision is final — verified against server records.
• CasinoGame reserves the right to correct any erroneous payouts resulting from software errors.

For Sports Betting, if a match is cancelled or left incomplete, the bet will be refunded. However, if a specific event within the match was completed before the suspension, that bet remains valid.

CasinoGame is committed to maintaining a fair and honest platform. If any of the following activities are proven, the account will be permanently closed and the balance may be forfeited:

• Creating multiple accounts to abuse the bonus system.
• Credit card chargebacks or fraudulent payments.
• Hacking the game software, using bots, or deploying any automated system.
• Collusion betting — teaming up with other players to exploit system advantages.
• Using funds obtained through money laundering or illegal sources.
• Operating an account under a false identity.
• Threatening or harassing other users.

CasinoGame may suspend or close an account either on its own initiative or at the user's request. CasinoGame may take account action on its own in the following circumstances:

• Violation of terms and conditions.
• Providing false information or forged documents.
• Unusual transaction patterns.
• If found to be under 18 years of age.
• As directed by a court or law enforcement authority.

Users may also request account closure at any time by emailing support. If there is a valid balance at the time of closure (provided bonus wagering has been completed), it will be refunded.

CasinoGame believes gaming should be fun — but it should never become an addiction. To support that, we have built several responsible gaming tools directly into the platform.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Loss Limit: Automatic break from gaming after losing a set amount.
• Cooling-Off Period: Temporary account deactivation for anywhere between 24 hours and 6 months.
• Self-Exclusion: Full access blocked for a specified period.
• Reality Check: Periodic reminders showing how long you have been playing.

If you feel that gaming is having a negative impact on your life, please contact support@casinogame.site or Responsible Gaming See the page for full details.

CasinoGame stores your personal information with the highest level of confidentiality. Our full Privacy Policy On this page Available. In brief:

• Your information is never sold to third parties.
• Payment information is secured with SSL encryption — CasinoGame does not store any card numbers.
• KYC documents are used solely for verification purposes and are stored on secure servers.
• No information is shared except in response to valid requests from law enforcement authorities.

All gaming decisions on the CasinoGame platform are solely the user's own. CasinoGame is not liable for any losses or winnings. CasinoGame is not responsible for delays caused by third-party network outages or payment gateway issues, but will make every effort to resolve them promptly.

CasinoGame reserves the right to modify these Terms & Conditions, in part or in full, at any time. Members will be notified of significant changes via SMS or email. Continued use of the site after any changes constitutes acceptance of the updated terms.

The date of the last update is shown at the top of this page. We recommend checking it regularly.

If you have a complaint or question, please get in touch with us:

After a complaint is submitted, CasinoGame aims to provide an initial response within 48 hours. Complex cases may take up to 7 business days to investigate.