How do I change the phone number on my CasinoGame account or update my profile information?

Some profile details on CasinoGame can be updated directly from your account settings — such as communication preferences, language, or notification settings. However, for core information like your mobile number, name, or date of birth, you will need to contact support for security reasons. To do this, email support@casinogame.site or reach us via live chat. Any change request must be verified using your NID or an OTP sent to your registered phone number. If you want to add a new phone number, it must be registered in your name and must not already be linked to another CasinoGame account. Support typically processes requests within 24 hours.

What happens to my bet if a match is cancelled or interrupted due to rain?

If a match is cancelled or stopped mid-way, bet settlement depends on how much of the match was completed. If the match is cancelled before it begins, your full stake will be refunded to your account. If the match starts but is abandoned before more than half of play is completed, bets are generally voided and stakes returned. However, if a specific event (such as the first wicket or first goal) had already occurred before the match was stopped, that bet will be considered valid and settled according to the result. Results determined by the DLS method are also considered valid. For queries about a specific match or bet, please contact support with your transaction ID.

casinogame | Privacy Policy and Your Data Protection Rights

1 Introduction

CasinoGame (casinogame.site) is an online gaming platform based in Bangladesh. We believe you should have full control over your personal data. This Privacy Policy clearly outlines what data CasinoGame collects, why it is collected, how it is stored, and what rights you have.

By using the CasinoGame website or creating an account, you are considered to have agreed to this Privacy Policy. We recommend reading it before registering. If anything is unclear, our support team is happy to help.

In simple terms: CasinoGame uses your data solely to operate the platform. It is never sold or shared without your consent.

2 What information we collect

CasinoGame collects different types of information at different stages. Full details are provided below:

Collected at registration

Full name (as per national ID)
Mobile number (for primary communication)
Email address (for account verification and notifications)
Date of birth (for age verification — to confirm you are 18+)
Address (as part of the KYC process)
Preferred payment method (bKash / Nagad / Rocket number)

Automatically Collected Data

IP address (for security and geolocation purposes)
Device type and operating system
Browser information & language settings
Which pages you visited on the site and how long you spent on them
Gaming history (bet amounts, win/loss records)
Transaction time, amount & method

What You Need for KYC Verification

Document type	Purpose	Mandatory
National ID Card (NID)	Identity & Age Verification	Yes
Utility bill / Bank statement	Address Verification	For large withdrawals
BKash/Nagad Screenshot	Payment Method Verification	When necessary
Selfie + NID	Enhanced identity verification	In special cases

3 Why we collect your data

CasinoGame never collects data without a clear reason. Every piece of information gathered has a specific purpose:

Account Management: For registration, login, and account security.
Identity Verification: To verify that the genuine account owner is the one accessing the account.
Transaction processing: To ensure deposits and withdrawals are completed accurately.
Fraud Prevention: To detect duplicate accounts and suspicious activity.
Legal obligation: To comply with Anti-Money Laundering (AML) regulations.
Customer Support: Your account details are needed to resolve issues through support.
Service Improvement: To understand which games or features are most popular and improve the platform accordingly.
Sending Promotions: To inform you about relevant offers and bonuses, where you have given consent.

Our commitment to transparency: CasinoGame does not use your data beyond the purposes stated above. Should any new use arise, your consent will be obtained beforehand.

4 Cookies & Tracking Technologies

CasinoGame uses cookies on its website. A cookie is a small file stored in your browser that helps improve your browsing experience.

Types of cookies used

Essential Cookies: Maintaining login sessions and security checks — the site cannot function without these.
Performance cookies: To identify slow pages and improve overall site speed.
Functional Cookies: To remember your preferred language and settings.
Analytics Cookies: To understand user behavior — all data is analyzed anonymously, without any personally identifying information.

Cookies can be disabled from your browser settings, though this may affect certain site features. Disabling essential cookies may cause login issues.

CasinoGame does not use tracking cookies from external advertising networks. Your browsing habits are never shared with advertisers.

5 Data Sharing Policy

CasinoGame strictly adheres to this — your data is never sold to third parties. However, in certain specific circumstances, data may be shared:

When Information May Be Shared

Payment Processors: Limited data is shared with bKash, Nagad, or Rocket solely to process transactions — only what is strictly necessary for the transaction itself.
Game Providers: When you play games by Pragmatic Play or Evolution Gaming, minimal information (such as your gaming ID) is shared with that provider.
Legal Requirements: Upon a valid court order or lawful request from a law enforcement authority.
For fraud investigation: Relevant information may be shared with security agencies as needed to prevent fraud.
In the event of a business change: In the event of a change in company ownership, data may be transferred to the new owner — however, you will be notified in advance.

CasinoGame has individual data protection agreements in place with all third parties mentioned above. They are equally obligated to keep your data secure.

6 Data Retention Period

CasinoGame does not retain your data longer than necessary. Retention periods vary depending on the type of information:

Data Type	Retention Period	Reason
Account Information	For as long as the account remains active	Service delivery
Transaction records	5 Years	Legal obligation (AML)
KYC Documents	5 years after account closure	Regulatory requirement
Gaming logs	12 months	Dispute Resolution
Marketing Preferences	Until you opt out	Communication Management

Once the retention period expires, data is securely deleted or anonymised so it can no longer be linked to an individual.

7 Your rights

You have several important rights regarding your data on CasinoGame. To exercise these rights, email support@casinogame.site.

Right to Access

You may request to know what information we hold about you.

Right to rectification

You may request corrections to any inaccurate or outdated information.

Right to erasure

You may request deletion of your data upon closing your account.

Right to Object to Processing

You may object to the use of your data for specific purposes.

Right to Portability

You may request a download of your data.

Right to Opt Out of Marketing

You can opt out of promotional communications at any time.

Response to Requests: Data requests are typically processed within 30 business days. If a case requires more time, you will be notified in advance.

8 Security Measures

CasinoGame follows the highest industry standards to protect your data. Key security measures include:

SSL/TLS Encryption: Every connection on the site is secured with 256-bit SSL encryption — you will see the padlock icon in your browser's address bar.
Password hashing: Your password is never stored directly — it is hashed using the robust bcrypt algorithm.
Two-Factor Authentication (2FA): An OTP is sent to your mobile to access your account — login with password alone is not permitted.
Firewall & DDoS protection: Servers are protected by multi-layer firewalls. Automated systems are always active to prevent and respond to attacks.
Regular Security Audits: Independent third-party cybersecurity experts conduct regular system reviews.
Restricted access: Only authorized staff members can access user data, and every access is recorded in the system log.

Your Responsibilities: No matter how secure CasinoGame is, always keep your password strong and never share it with anyone. Do not enter your login details after clicking on unfamiliar links.

9 Child Protection

CasinoGame strictly prohibits anyone under 18 from using the platform. We do not knowingly collect data from minors.

If we become aware that data from a minor has been collected for any reason, that account will be immediately closed and the data deleted. If you believe a minor is using your account, contact us immediately at support@casinogame.site.

10 Privacy Policy Changes

CasinoGame may update this Privacy Policy when necessary. For significant changes, registered members will be notified in advance via email or SMS.

For minor updates, the "Last Updated" date at the top of the page will be revised. It is good practice to check this page regularly. Continued use of CasinoGame after any changes constitutes acceptance of the updated policy.

11 Contact Us

For any privacy-related questions, requests, or complaints, please get in touch with us:

Privacy email

support@casinogame.site

Live Chat Support

Available 24/7

Response Time

Within 30 business days

Requests to delete or correct data will only be processed after your identity has been verified — this is for your own protection.

CasinoGame's Privacy Policy — Your data belongs to you

Our Core Privacy Commitment

Encrypted storage

Not Sold to Third Parties

Minimal Data Collection

Payment Data Protection

Right to Erasure

Marketing opt-out

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